August Social Privacy Policy

Effective Date: 21 October 2021
Last Updated: 03 July 2026

1. Purpose

The purpose of this Privacy Policy is to explain how August Social collects, uses, stores, discloses, and protects personal information. We are committed to protecting your privacy and ensuring your personal information is handled responsibly and in accordance with Australian privacy laws.

2. Scope

This Privacy Policy applies to all August Social directors, employees, contractors, and representatives.

The terms "you" and "your" refer to clients, prospective clients, website visitors, suppliers, business contacts, and any other individuals who interact with August Social.

3. Policy Statement

August Social is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect, use, disclose, and store personal information only where it is reasonably necessary to provide our services, improve your experience, or comply with legal obligations.

We do not sell or rent your personal information to third parties. We take reasonable steps to protect your information from unauthorised access, misuse, loss, alteration, or disclosure.

4. Collection of Personal Information

We may collect personal information including:

Name
Email address
Phone number
Business name
Job title
Billing and payment information
Social media account information where relevant to our services
Website details and analytics information
Images, videos, branding assets, and other content provided for marketing projects
Device information, IP address, browser type, and website usage data
Any other information you voluntarily provide when contacting us or engaging our services

How we collect information

We may collect personal information:

Through our website enquiry forms
By email, phone, or video meetings
During consultations and project discussions
When you engage our social media management, website design, photography, content creation, or other marketing services
Through cookies and website analytics
From third parties where authorised or permitted by law

By providing your personal information, you consent to its collection and use in accordance with this Privacy Policy.

5. Use of Personal Information

August Social may use your personal information to:

Provide social media management services
Design, develop, and maintain websites
Deliver content creation, photography, and marketing services
Communicate regarding projects and enquiries
Manage client accounts and process invoices
Improve our website, services, and customer experience
Send newsletters, marketing communications, and service updates where permitted
Meet our legal and regulatory obligations
Investigate complaints or resolve disputes

If you choose not to provide certain information, we may be unable to provide some or all of our services.

6. Disclosure of Personal Information

We may disclose personal information to:

Employees and contractors involved in delivering our services
Trusted third-party service providers such as website hosting providers, cloud storage providers, payment processors, scheduling software, and marketing platforms
Professional advisers including accountants and legal advisers
Government agencies or regulators where required by law
A purchaser or successor if our business is sold, merged, or restructured

We only disclose information where appropriate and in accordance with applicable privacy legislation.

7. Security of Personal Information

August Social takes reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure.

Our security measures may include:

Secure cloud storage
Password-protected systems
Access controls
Encrypted communications where appropriate
Regular software updates and security monitoring

While we take reasonable precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

8. Access and Correction

You may request access to the personal information we hold about you or request corrections if the information is inaccurate, incomplete, or out of date.

Requests can be made using the contact details below.

9. Overseas Disclosure

Some of our service providers may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure your information receives an appropriate level of protection consistent with the Australian Privacy Principles.

10. Complaints

If you believe your privacy has been breached or your personal information has been mishandled, please contact us.

We will investigate your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations.

The latest version will always be available on our website.

Contact Us

August Social

Website: https://www.augustsocial.com.au

Queensland, Australia

For privacy enquiries, please contact us via the contact form available on our website.